Privacy Policy

Effective Date: 01 December 2024

Welcome to IPro Cell! At IPro Cell, we are committed to protecting your privacy and providing a secure, convenient, and transparent online shopping experience. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit and use our website. By using our services, you agree to the practices outlined in this policy.

1. Introduction

At IPro Cell, our vision is to be Earth’s most customer-centric company—a destination where customers can discover and purchase the mobile phones they desire online. We strive to provide a seamless shopping experience, vast selection, low prices, fast and reliable delivery, and a trusted environment for all our users in the UAE.

2. Information We Collect

We may collect the following types of information to provide and improve our services for you:

• Personal Information: This includes your name, email address, phone number, and shipping address, collected during account registration or checkout.
• Payment Information: For processing transactions, we collect payment details. All transactions are processed securely through a trusted third-party payment provider.
• Usage Data: We collect information on your browsing habits, search queries, and pages visited to improve user experience and provide personalized recommendations.
• Device Information: We may gather data about the devices you use to access our site, including IP addresses, browser types, and operating systems, for troubleshooting and security purposes.

3. How We Use Your Information

We use your information in the following ways:

• Order Fulfillment: To process your orders, ensure accurate delivery, and handle returns or refunds.
• Customer Support: To assist with inquiries, resolve issues, and provide an optimal customer service experience.
• Marketing: To provide you with updates, promotions, and personalized recommendations based on your preferences.
• Security and Fraud Prevention: To detect, prevent, and address potential security threats or fraudulent activities.
• Improvement of Services: To analyze usage patterns and preferences to enhance our offerings and website functionality.

4. Sharing Your Information

We value your privacy and do not sell your personal information. However, we may share your data under the following circumstances:

• Service Providers: We may share information with third-party vendors who assist in order processing, payment handling, and customer support.
• Legal Compliance: If required by law, we may disclose your information to comply with legal obligations, respond to government requests, or protect the rights of IPro Cell.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity as part of the business transition.

5. Security Measures

We employ industry-standard security practices to protect your data, including encryption, secure socket layer (SSL) technology, and restricted access to personal data. However, no online data transmission or storage system can be guaranteed 100% secure, and we encourage users to take precautions when sharing personal information.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance user experience, gather analytical data, and display relevant advertisements. You can modify your browser settings to refuse cookies, though doing so may impact certain website functionalities.

7. Your Choices and Rights

You have the right to:

• Access and update your personal information at any time through your account settings.
• Opt out of marketing communications by following the unsubscribe instructions in our emails.
• Request deletion of your account or data, subject to certain legal or operational requirements.

8. Third-Party Links

Our website may contain links to third-party sites. This Privacy Policy applies solely to IPro Cell, and we are not responsible for the content or privacy practices of external sites.

9. Children’s Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. 

If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers. If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

10. Changes to This Privacy Policy

IPro Cell may update this Privacy Policy from time to time. We will notify users of significant changes by posting a prominent notice on our site or by email. Continued use of our services after such changes signifies acceptance of the updated policy.

11. Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

12. Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

13. Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

14. Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

15. Contact Us

For any questions or concerns regarding this Privacy Policy or your personal information, please contact us at: 

IPro Cell

Address: GVT ELECTRONICS LLC 

Office/Shop :G-7 

Mobile House Building 

Frij Al Murar 

Deira Dubai UAE

• LANDLINE : +971-4-2970202
• MOBILE : +971-55-8195007
• Phone: 054-7287804