At https://iprocell.com/ , we are committed to ensuring a smooth and reliable delivery experience for all our customers. Please read through our delivery process below for a better understanding of how your items will be shipped.

1. Shipping Process

We ship all orders using reliable courier services to ensure your items reach you in good condition and in a timely manner. Once your order is confirmed and processed, the shipping process will begin. Here’s how it works:

• Order Processing Time: Orders are processed within 5-7 business days of receiving your payment.
• Shipping Confirmation: Once your order is shipped, you will receive an email with a tracking number and expected delivery date.
• Courier Services: We use trusted delivery partners, including Tamara, Tabby, Telr for safe and secure shipping.

2. Proof of Delivery

To ensure accountability and successful delivery, we require proof of delivery. This will be in the form of a receipt that is signed and confirmed by the customer upon receipt of the goods.

• Signature Required: Upon delivery, the recipient must sign the proof of delivery receipt to acknowledge that the items have been successfully received.
• Confirmation: We ask that customers confirm receipt by signing the document, which may be either physical or digital depending on the courier.
• Time Limit: The customer must sign and confirm receipt within 1 day of receiving the goods. Failure to do so may affect our ability to process any claims or concerns related to the delivery.

3. Delivery Fees

We offer both local and international delivery options. The following outlines the applicable delivery fees:

• Local Delivery: Free delivery all over UAE. 
• International Delivery: Based on destination.

The exact delivery fee will be calculated during checkout, depending on your delivery location and the weight/size of the items ordered.

4. Delivery Timeframes

We aim to deliver your products within the following timeframes. However, please note that delivery times are estimates and may vary based on factors such as courier service, weather conditions, and unforeseen delays.

• Local Deliveries: Delivery within UAE typically takes 2-5  business days.
• International Deliveries: For international shipments, delivery typically takes 5 to 7 business days, depending on the destination country.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment’s status in real-time through the courier’s website.

Sample of Delivery Policy

Shipping Coverage

We deliver our products worldwide, with a primary focus on the United Arab Emirates (UAE). All shipments are handled by a trusted third-party courier service to ensure reliable and timely delivery.

Delivery Timeframes

• Within UAE: Orders are delivered within 1 to 2 working days.
• International Deliveries: Orders to other countries typically take 4 to 10 working days, depending on the destination and local cstoms procedures.

Shipping Fees

• UAE Deliveries: A flat shipping fee of AED 10 applies to all deliveries within the UAE.
• International Deliveries: Shipping fees vary based on the destination and will be clearly mentioned at the checkout page before completing your purchase.

Important Delivery Information

To avoid any delivery delays, please ensure that you provide the complete and accurate shipping address, along with your contact details at the time of checkout.

Delivery of Services (if applicable)

For digital products or services, delivery will be completed via email, online access, or direct account activation, depending on the nature of the service. Further details will be provided upon purchase.

Multiple Shipments Policy (if applicable)

If your order includes multiple items, they may be shipped separately. This could result in multiple charges appearing on your billing statement. We will notify you in advance if your order will be delivered in multiple shipments.

Suggested Statement:
“Multiple bookings, orders, or shipments may result in multiple postings to the cardholder’s monthly statement.”

For any inquiries or assistance regarding your shipment, please contact our customer support team.

Payment Confirmation

Once your payment has been successfully processed, you will receive a confirmation notice through your preferred communication method.

✅ Confirmation Methods:

• Email: A confirmation email will be sent to your registered email address.
• SMS: You will receive a text message confirming your payment.
• Mail: A printed receipt will be mailed upon request (delivery time may vary).

✅ Processing Time:

• Email & SMS Confirmation: Sent within 24 hours of payment receipt.
• Mail Confirmation: Delivery times may vary based on location and postal service schedules.

If you do not receive a confirmation within the expected time frame, please contact our support team for assistance.